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DCHessel's avatar
3 years ago
Solved

PGA Tour PS5 - Audio settings not saving

Product: EA SPORTS PGA TOUR
Platform:PlayStation 5
Summarize your bug Audio changes under settings are not saved. You have to reset your choices with every return to the game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to settings. Select audio. Make changes, hit save. Leave game and return. All audio settings back at the default values.
What happens when the bug occurs? Audio back to default values
What do you expect to see? My prefferences must be saved as with all othe settings changes.

None


  • *** Marking as Solution for Visibility ***


    Hey Everyone, 

    Thanks for taking a moment to share your experience with PGA Tour. If you are still running into issues with the PS5 not saving audio settings for PGA Tour try the following steps. 

    Spoiler
    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    If you continue running into issues and have not yet please let us know the following:

    Platform:

    PSN ID/Xbox GT:

    Region:

    Are you getting an error message?

    Date this issue started (is it still happening?)?

    Is anything else happening?

    Please share any steps you've tried to far to resolve the issue:

    If possible, share a Screenshot or Clip...

    If on PC, please share a DxDiag

     

    Cheers!

90 Replies

  • Ultrasonic_77's avatar
    Ultrasonic_77
    Hero
    3 years ago

    @Project400 wrote:

    Why is this marked as a solution when it is not a solution? My sound settings will not save. This is an $80 piece of software. Is there a fix coming? Why is EA Sports the way it is?


    If you read the 'solution' you'll see it is stated that this was just marked as such 'for visibility' i.e. so that this particular post could be found easily:

    https://answers.ea.com/t5/Bug-Reports/PGA-Tour-PS5-Audio-settings-not-saving/m-p/12486855#M1982

    I know this is not the most elegant way of doing things but it is common given the limitations of this forum. It does not mean the issue is no longer considered in need of fixing, which it is.

  • Project400's avatar
    Project400
    3 years ago

    How is this kind of champion hair-splitting and robust Devil's advocacy meant to help lol. Put another way: thanks for nothing.

  • Ultrasonic_77's avatar
    Ultrasonic_77
    Hero
    3 years ago

    @Project400 wrote:

    How is this kind of champion hair-splitting and robust Devil's advocacy meant to help lol. Put another way: thanks for nothing.


    I explained the situation to you since you had, not unreasonably, apparently misunderstood.

  • garria4's avatar
    garria4
    3 years ago

    I've tried that solution and it does not work, I am still having the issue of audio settings not saving on ps5, please address and fix this issue that many of us gamers are suffering with

  • frankhjr's avatar
    frankhjr
    3 years ago

    This doesn't seem like a major fix so am wondering why it hasn't been addressed yet.

  • Ultrasonic_77's avatar
    Ultrasonic_77
    Hero
    3 years ago

    @frankhjr wrote:

    This doesn't seem like a major fix so am wondering why it hasn't been addressed yet.


    I get the feeling that the game devs prefer to release fewer, larger updates rather than lots of little ones. Let's see if it get's fixed next week...

  • powerofred1's avatar
    powerofred1
    New Adventurer
    3 years ago

    Just keeping this on the radar as I'm not sure if this is a concern to them.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey Everyone, 

    Updating this thread, with our latest patch: EA SPORTS™ PGA TOUR™ Patch Notes 3.0

    This issue should now be resolved. I will be closing this thread due to this. 

    If you run into any new issues please create a new post letting us know and we can provide further assistance. 

    Bug Reporting information:

    Spoiler

    PSN ID/Xbox GT:

    Region:

    Are you getting an error message?

    Date this issue started (is it still happening?)?

    Is anything else happening?

    Please share any steps you've tried to far to resolve the issue:

    If possible, share a Screenshot or Clip...

    If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers

    Thanks!

  • Product: EA SPORTS PGA TOUR
    Platform:PlayStation 5
    Summarize your bug Game and Visual settings not saving.
    How often does the bug occur? Occasionally (10% - 49%)
    Steps: How can we find the bug ourselves? Not sure, I play a custom SIM like setting with SWING METER-off, SHOT SHAPING-off, ZOOM-on, PUTTING GREEN-on, and ELEVATION-off. My PUTTING METER in the visual settings also seems to continually reset to ON , and is not saving. On a side note, rather than having the ZOOM available from 70 yards from the pin. A 50 yard circle from where the character is would have been much better. There are times when you are out of position where it would be advantageous to be able zoom out to pick a target to hit to.
    What happens when the bug occurs? Settings are reset
    What do you expect to see? Settings to be respected when saved.

    Product: EA SPORTS PGA TOUR
    Platform:PlayStation 5
    Summarize your bug Game and Visual settings not saving.
    How often does the bug occur? Occasionally (10% - 49%)
    Steps: How can we find the bug ourselves? Not sure, I play a custom SIM like setting with SWING METER-off, SHOT SHAPING-off, ZOOM-on, PUTTING GREEN-on, and ELEVATION-off. My PUTTING METER in the visual settings also seems to continually reset to ON , and is not saving. On a side note, rather than having the ZOOM available from 70 yards from the pin. A 50 yard circle from where the character is would have been much better. There are times when you are out of position where it would be advantageous to be able zoom out to pick a target to hit to.
    What happens when the bug occurs? Settings are reset.
    What do you expect to see? Settings to be respected when saved.

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