PS5 deluxe edition - Can't Play, only lets me play round with Scottie Scheffler

in the home page it just keeps making me play agusta national. it will say press any button but then proceeds to bring me to the agusta national. i’ve played it 6 times i want to find the menu for my career or literally anything else. 

I am also having issues getting past the Scottie intro. It only allows me to restart. I bought this game because I heard it was going to be better than 2k23, but at least 2k23 works! If it is not fixed I will be asking for a refund and purchasing a golf game that actually functions.

Platform:  PS5

PSN ID/Xbox GT: madmonkey007

Region: US

Are you getting an error message? No 

Date this issue started (is it still happening?)? 
04/07/2023

Is anything else happening?

My created player isn’t listed. It forced me to create a new one.  However, my challenges are done without the level or XP (see picture)

I also don’t have the deluxe items that I purchased (see screenshot)

Are you only able to enter a match with Scottie Scheffler? Yes 
What happens if you try to leave the round or quit the game and relaunch? Same issues 

Please share any steps you've tried to far to resolve the issue: I have uninstalled and reinstalled the game

If possible, share a Screenshot or Clip...

No error code,no menus apart from resume or restart

Platform: ps5 digital edition

PSN ID/Xbox GT: ed147die

Region: uk

Are you getting an error message? No

Date this issue started (is it still happening?)? Pre release 4th April (yes still happening now on release date)

Is anything else happening? No

Are you only able to enter a match with Scottie Scheffler? Yes
What happens if you try to leave the round or quit the game and relaunch? Will only give me the option to restart match 

Please share any steps you've tried to far to resolve the issue: I have un installed and re installed the game and still get the same outcome. 

video attached.

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@3e8e9ddd169afc1c wrote:

Same here on the standard version.  I can’t do anything other then play few options of skins, best ball etc.  I would like to play Career mode.  The one reason I wanted this game.

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That sounds like you may not be connected to the EA servers. Have you got an EA account set up that the game is connecting with? If not this is what you need to do to resolve this.

Info For Ea's People:

Platform: ps5 disc

PSN ID/Xbox GT: xxbkingxx

Region: North American

Are you getting an error message? Ea can't connect to the server

Date this issue started (is it still happening?)? 4/7/23 at 2:00 pm

Is anything else happening? can't play the game!

Are you only able to enter a match with Scottie Scheffler? no freeze at the quick match first screen
What happens if you try to leave the round or quit the game and relaunch? something over and over. being it load ea screen then try to connect and fails and tries again and freezes.

Please share any steps you've tried so far to resolve the issue: Restart the internet, try switching from LAN to Wifi then back to LAN when it failed on wifi, then used a VPN and try from a different state, then restarted everything from the PlayStation to the router, then tried other ea titles which worked, then check to see if the server were down on ea but couldn't find the game or icon, and last I try on my friend console at his house, and his profile works fine, but anytime you try with mine it messes the whole game up.

If possible, share a Screenshot or Clip... I will provide a video and picture of the error in action.

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@SmKirk1996 wrote:
@Ultrasonic_77So please can you explain how I do this? As it litterally give me no option

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Sorry but my reply was in reference to the issue I quoted, not yours. I'm afraid I can't help with the latter.