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vivwat7111's avatar
vivwat7111
3 years ago

Re: Black login screen EAapp

Hello EA illium, thank you for your message
I can't hit where the menu because I'm stuck where log in and it doesn't load the big screen.

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @vivwat7111 Can we try the steps shared in the link above?

    From Windows 10 

    If you can’t open the EA app, you can also follow these steps to clear your cache. 

    1. Open the Start menu.
    2. Find EA and click the downward arrow to expand.
    3. Select App Recovery.
    4. A confirmation window will pop up. 
    5. Click Clear Cache.

    Cheers!

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