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7 Replies
- EA_Illium3 years ago
EA Staff (Retired)
Hi @Seve_est_1965 when you have a moment can we try the following steps?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Remove any over-clocking or undervolt settings or software and check if the issue continues.
- Check for other applications that may be limiting EA App or Game performance
- Seve_est_19653 years agoRising Vanguard
Well, I did the two first steps (EA App) and I've played 36 holes without errors. So (crossed fingers) I think the problem it's solved.
Thank you very much!
I am constantly getting the DirectX error. Sometimes I can play for a couple hours without issue, while at other times it will happen every few holes. I've tried the suggestions above and all was well for 24 holes. Upon shutting down the game and playing again later, the error reoccurred within 1 hole.
UPDATE: I've noticed that when this bug happens, it almost always occurs when the ball has just impacted the ground after a shot.
- EA_Illium3 years ago
EA Staff (Retired)
@MV-Orion Can you try the steps shared above and let us know if this continues? I believe I have figured out the issue. Turning off Settings/Application/In-game overlay within the EA App seems to prevent this issue from occurring. So far I have been able to play over 125 holes without problems, where as before I couldn't play more than 36. Will report back if this issue occurs again.
None of the suggestions above worked for me besides disabling the overlay.
- EA_Illium3 years ago
EA Staff (Retired)
@MV-Orion Thanks for sharing this! Glad to hear you got past it. - @EA_Illium Unfortunately, this is occurring again after today's update. Twice already within 20 holes, whereas prior to patch, I was up to over 300 holes after disabling the in-game overlay. There are a couple other threads of the same DirectX error message. Please make sure developers are aware of this bug.
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