Community Manager
@buggycfc wrote:
Have opened a case looking for refund. Surprise suprise have had no response
If you have the console version, you'll need to contact the retailer the game was purchased from to inquire about a refund. If you have the PC version, an advisor should be responding soon.
Much the same problem here.
Platform: PS5 (we have 2 of them each with PGA tour downloaded)
Online ID me Zipper99ih, wife Jess99hw
Are you getting an error message? (what is it) NO
Are you crashing? NO
Is anything else happening? Our accounts are linked in The EA app. Only one of us can play at a time as it kicks the other from the EA network when we both try to connect. The worst part is the first time she booted, she was looking at my character and could not create her own character under her account.
What steps have you tried so far b to resolve the issue? Deleting and reinstalling game software, tried to unlink accounts in EA.com (wouldn't unlink, and not sure thats the issue) Got into a help chat at EA, rep tried to send verification e-mail but e-mail wouldn't come through so he tabled the case.
So sad, wife and I can't play together with our friends like we have been playing Rory for the last 3 years.
It's a digital copy bought from yourselves
Downloaded online
Also when I go on your refund page it says I have no games eligible. Why is that?
After the endless loop of QR screen to change password, i unlinked my PSN info from my old EA account and decided to start from scratch and create a new EA account with my current PSN info and it finally linked. Hopefully this might help someone.
Community ManagerIf you have the PC version and purchased it through the EA App, you can contact an advisor to see if you qualify for a refund.
If you're on the console version, it would have been purchased through the PlayStation or Xbox store so you'd need to contact their support to see if a refund is available.
This is what I am trying to do but can't unlink the PSN account in the EA.com account. How did you unlink the psn account in EA? I can see the accounts I have (2 for 2 Playstations) but need to unlink one of them and it won't let me select one and unlink it.
We used to play Rory with 2 PS4's and 2 Rory disks, both PSN accounts linked to the same EA account, no problem. Now we can't do that with PGA Tour. When she logs on her PS5, it disconnects me from the EA network while I'm playing and starts with my character on her PS5?
Nothing works and this is * garbage
