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Greendog74's avatar
Greendog74
3 years ago
Solved

Store menu will skip from the first page to the last page

Product: EA SPORTS PGA TOUR Platform:PlayStation 5 Summarize your bug Unable to browse store menu 1 page at a time since the last update. How often does the bug occur? Every time (100%) Steps:...
ea sports pga tour
technical issues
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    HI @The_Fridgimous @Nickelopogus Does this happen on any other menu?

    when you have a moment can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database
The_Fridgimous's avatar
The_Fridgimous
3 years ago

Product: EA SPORTS PGA TOUR
Platform:PlayStation 5
Summarize your bug The store menu will skip from the first page to the last page and then back to the first page. I am unable to view anything in the menu.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unsure?
What happens when the bug occurs? Everytime
What do you expect to see? The issue fixed

‌

How do you fix the store menu skipping problem?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

HI @The_Fridgimous @Nickelopogus Does this happen on any other menu?

when you have a moment can we try the following?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database

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