Forum Discussion

1 year ago

Solved

18.1.1 update - ALL PROGRESS LOST

Could a support tech please contact me to arrange a restore of 6+ years of progress by using our Player ID ? We did an updated on 19th November and we lost everything and the first line support chat ...

eieio_31310
1 year ago
Sorry to tell you the sad news. Based on the posts I have read here and sub reddit, evidents suggest there are a few help center advisors can assist players to restore their account and are currently working flat out so will have virtually no time to contact players posting their requests on this forum or any other forums.
IF you wish to get assistance, you will need to contact the Help Center advisor by following the link at the bottom of this page either via email or chat option (whichever option is available to your region).

Fluffy888Fluffy

1 year ago

Yes - it was what I feared per many threads about hit and miss. Perseverance and getting someone to actually listen and understand was key - after providing my Player ID again and explaining that it was a common and known issue that only senior tech support could resolve, the support person got the right people to resolve it.

We are now back to playing with the original profile and all our progress is intact. We did enabled the account registration so now our profile is backed up the preferred way (ironic that iCloud did a PVZ2 backup but you can't access it to restore).

To others who go through this - keep trying until you get someone who will listen and get it resolved !

eieio_31310

Hero

1 year ago

Thank you for the update and sharing of the good news.

This proves there are still ~~hopes~~... oops I mean helps to us all (long-timed loyal PVZ2 players). 👿