All my info just disappeared
I opened the app to play a quick game and it showed me as user Dave which I am not. All data was gone and I could not log in. I deleted the app and reinstalled. So now I can’t access any of my inf...
Forum Discussion
Take a screenshot of your player ID and report it as missing content to EA.This has been happening to lots of players in the last few hours
Thank you, I will give it a try. Problem is I show 2 profiles for some reason. I will send them both just to cover my bases.
- @r1a4mlqoqfji Just looking at other threads in the forum there is a serious problem with the game
Each of those profiles has number of plants and resources.
If neither of them match yours then your account has been lost and the game is trying to issue you with a new player id number.
If you signed up to EA's email registration system you can try getting a code sent to your email address but it's doubtful it will work.
If you have the original player id number then EA HELP should be able to restore your account from their backups.
Hopefully.
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