Battlez Streak reset—streak preservation cost NOT reset
Electronic Arts,
PVZ2 crashed on my device (iPhone) as I was entering a battlez match (which I didn’t even have the opportunity to play) and when I started up PVZ2 again, the streak of about 90 matches was gone. I would have paid the 40 gems to keep my streak if I’d actually lost the battlez match (though I wasn’t given the opportunity). I believe my gem cost to preserve a streak was 40 and I had over 200 gems when PVZ2 crashed. Very frustrating and makes me want to never actually buy gems to preserve a streak if a PVZ2 crash can just take them away.
EA, can you please reinstate my streak? Even if you need to use my 40 gems to preserve it.
A day later (today), having gotten no resolution from EA, I started playing Battlez from 0 again (having lost no Battlez). When I lose the first Battlez match, the gem cost to maintain the streak is 40 (not reset to 10). Something is messed up. Please reinstate my streak even if ⚽ you need to deduct the 40 gems for a match I wasn’t able to play and 🏈 despite not giving me the opportunity to even play the Battlez match.
Phil Dunphy
