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@Saeed_blover What you have to do is tap HELP at the bottom of the page and make out a missing content report.
You will need to give them your player i.d. number and any helpful screenshots you took at the time.
They don't read these posts so you need to complain to them directly.
You will find your player identification number in the game settings/ build version.
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@Saeed_blover They say they will try to give an answer within 48 hours, this is during normal times.
There is currently a worldwide pandemic and we think EA help is an indian call center so we don't know how many staff are available.
Contact them again and quote the case number and ask them to resolve your missing 150 blooming heart seeds.
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@Saeed_blover You can't delete a thread once it's started as far as i know unless you have administrative access which we don't have, however you can edit your own individual posts if you want to change what you said.
If you have a question feel free to ask but please try not to create more threads if possible.
A lot of new threads are repeated by players who assume they are the only ones with a certain problem and they don't bother checking the rest of the forum for similar problems that may have already been solved.
Many players have had your problem with various seedium plants, and the only remedy is to hassle EA HELP until they fix it.
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@Saeed_blover We think EA HELP is an indian call center, but English is their second language and i presume the ability to communicate in English is a job requirement.
They also deal with many other languages.
I don't know how many languages EA HELP deal with in total as they split the world up into regions and presumably have their own languages in different help centers,
but you chose to ask for help on an English language forum and deal with EA HELP in English.
If you tap on the link below (http://help.ea.com/en/) it has en as part of the address.
If you check out the list of supported languages they are all European, this is because myself and most of the other users are in EA's European region and perhaps you might have your own regional EA HELP CENTER using your own language.
Your complaint is a common one, and even though you don't have screenshots as proof, it should have been easily dealt with long ago.
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1.yes it does have to be the same account that you won those blooming heart seeds for.
2.i write the player id number down, you can send them a picture as well if you want.
Because it is very long i copied my player id number down and put it in an email and sent it to myself so all i have to do is open the email and copy and paste the number.
3. If you go to your case if they haven't heard back from you they will close the case and you will have to reopen it. (See screenshot)
They sometimes close cases without doing anything anyway so you have to start again and hope you get a better helper.
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