I've suffered from the same problem that erases all my data and reset my game. But the problem is, since I can't access my old ID, i cannot restore my data.
I've passed by two Advisors and none of them was able to resolve the issue.
I wish both EA and PopCap make an announcement to warn all players about the importance of the unique player ID as without this critical information, there is little the help advisor can do to help even if the players data are securely saved on the server.
@CreeperLelha Have you registered your email address with the game to get a reward of free gems before the reset? IF so, you might want to try re-installing your game and go through the register again with the same email address, and hopefully, you will be given a choice to recover your old progress.
Out of interest, what device and OS version are you using?
I already tried doing this, but the only choices that the system show me refers to 2 new accounts. I dont know how to acess my old ID, and this ID that appears to me now its new.
@CreeperLelha wrote:
@eieio_31310About the devices, ive one account on the Iphone 8, and one account on a Moto Razr 40.
I see, am I correct in thinking you have 2 different PVZ2 accounts?
If so, which one sufferes from the reset bug? is it on your iPhone 8 or Moto Razr 40?
I have reinstall the game at least twice already because of the cant claim daily quest glitch,
and every time i reinstall, the progress reset too, but my ID stay the same, it's just all my profiles and progress gone, I think it's a bug.
Do you get the same player ID on both iPhone 8 and Moto Razr 40?
Yes...
@CreeperLelha wrote:Yes...
This might not be good news as it suggests your original PVZ2 account is no longer linked to your email address. (otherwise, when you perform the email registration on any of your devices, you would be given an old account ID and a new account ID as a choice after the ID conflict screen).
Under this circumstance, only the help advisors can perform the error correction by manually re-link your email address to the correct account, but for them to do so, they will need to know which account ID to work on and if you do not know this critical information then you are out of luck (on recovering your old progress).
However, if you have spent real money on cash premium plants, you might be able to get them back onto your new account by providing the receipts (proof of purchase).
How can I contat a Help Advisor? Because i didnt receive any help from EA support since they cannot identify my ID. And I did not spent real money in the game.
If you didn't sign up for EA's email registration scheme or save the player id number of your missing account then you will never be able to get your missing account back.
Talking to EA HELP CENTER won't do any good unfortunately.
