Chronic game crashing issue
Hi There, I have Plants vs Zombies 2 installed on my Samsung Galaxy Tablet 2. It's been working ok with no issues until about four or five months ago when it started freezing/crashing immediately af...
Forum Discussion
Dear EA,
I posted the above message over 3 weeks ago and as far as I can see I haven't been given even the courtesy of a "thanks for your message" response.
This is a really significant problem, that is at minimum irritating in having to restart the game, and at maximum pretty offputting.
Maybe there haven't been the tons of corrupted screen complaints that you need as the threshold for actually fixing bugs (though I hope that's not how you operate! ) but it is still nevertheless a bug that does not happen with any other app on my tablet.
If there's a customer support email/number that I should be using rather than posting here(?), I'm more than happy to be redirected.
Best wishes Shay
This is a forum for pvz/ pvz2 issues that players can occasionally help with, EA employees seldom come here and if you need to contact EA HELP CENTER then tap on "HELP CENTER" at the bottom of the page and tell them your problem by email.
Thanks @MAGICDAVESHROOM . I did in fact get to this forum via the EA_Help page initially, it directs users with bugs here:
"Did you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us."
(https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/)
Nonetheless I take your point that EA employees may not always check this forum, I'll also send a direct email! regards, Shay
- @ShayGuevaraW7 My gf with an Samsung mobile (fairly new) got an issue similar to this. Watching an add to the end for coins, black screen and no way of getting back to the game. No graphical corruptions though.
