Duplication bug and lost progress
Note: This is a very long post but if you have some time over, please read it and thank God that you're not me. I've played Plants vs Zombies 2 for quite a few years now, maybe 7 years now tha...
Forum Discussion
I lost all my progress with the starting over Tutorial situation on Sunday. I've been going back and forth with EA Help to no avail. I have (HAD) over 30 plants at mastery due to years of daily play.
I submitted my case, received an email asking for basic info like my Player ID (even though it was attached to the case). I replied to the email, then received no response. When I went to my case two days later , it indicated it was waiting on a response from me and would be auto closed). I tried the 'Resume Case' button, it takes me to a generic help article about how to log in.
I then opened a chat to ask about how to get my case resumed. The chat response was to clarify I lost all my progress and that it would be elevated to the team who can help me get it restored. I received the exact same email asking for basic information like my player ID. I replied with the answers and once again my case is stuck on Waiting for Response from player.
I opened a chat again and was told the mobile team would have to handle it and they only communicate via email. I replied to one of the standard emails asking me the same basic info and told them I wanted an update. A couple of hours later I get this reply: "We’re temporarily unable to access information due to an outage. We are eager to help you and are working to fix this at the earliest. We thank you for your patience."
My case is still stuck on waiting for player input and I'm at my wits end.
@Hadon15 If the advisor cannot restore your progress in the live chat, close it and try another one, until finding one that can do so.
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