EA Apparently No Longer Supports PVZ2
Been playing since this game since it was released in 2013 and have purposely paid money to buy new plants, etc, figuring I was helping ensure that this game stays alive. Sadly, with the most recent release, progress was lost for most IOS users. Same thing happened to me last September, I emailed support a copy of my player ID, they opened a case and progress was restored. I have sent 4 emails since the most recent release wiped all progress, no response. EA is apparently turning to AI to handle support, which cannot fix this particular issue.
Given the non-response, I went back through Apple to request a refund of purchases most recently made and it was granted. This is the only matter of recourse one has available at this time.
