EA Apparently No Longer Supports PVZ2

Been playing since this game since it was released in 2013 and have purposely paid money to buy new plants, etc, figuring I was helping ensure that this game stays alive.  Sadly, with the most recent release, progress was lost for most IOS users.  Same thing happened to me last September, I emailed support a copy of my player ID, they opened a case and progress was restored.  I have sent 4 emails since the most recent release wiped all progress, no response.  EA is apparently turning to AI to handle support, which cannot fix this particular issue.

Given the non-response, I went back through Apple to request a refund of purchases most recently made and it was granted.  This is the only matter of recourse one has available at this time.