Forum Discussion

Legolasisdeath's avatar
Legolasisdeath
Not applicable
3 years ago

Error: User Not Authorized

You are not authorized to purchase on this device.

I have attempted to clear cache and restart my phone but still have this error when trying to make purchases. I have not seen a solution for this problem on the forum. 

I live in the united states and I dont think its a regional problem. I have no vpn activated yet its still giving me this error. Cant see the prices for the game either.

14 Replies

  • Legolasisdeath's avatar
    Legolasisdeath
    Not applicable
    3 years ago

    Device:Galaxy note 10+

    Player ID:Legosi

    Date/Time issue started:2021

    Is your account connected/backed up? Yes

    Are you playing on a underage account (in-game or on the device)?:yes when I started playing back in 2018 but not anymore.

  • Legolasisdeath's avatar
    Legolasisdeath
    Not applicable
    3 years ago

    I have attempted that but I could not see restriction in my Google play store. When I click into settings under my profile in Google play and subsequently general I do not see a tab for restrictions or for insane purchases. I have checked off biometric purchases.

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @Legolasisdeath , have you checked your Settings > General > Restrictions > In-app purchases are "on" instead of "off" ?

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