[FAQ] Troubleshooting for iOS Games

If your game is crashing on your iOS device, try the steps below:

• Restart your device.  
  
  Your iOS device is a computer, and just like any computer, it sometimes needs to be turned off and on.  This simple step will resolve many issues!  To power down, press and hold the Power button until the red slider bar appears on the screen. Then drag the slider to confirm you want to turn your device off.  Wait a moment before you press and hold the Power button again to turn it back on.
   
• Reset your device.
  
  Press and hold the Power button and the Home button at the same time, holding for more than 10 seconds.  Don't release until the Apple logo appears.
   
• Uninstall and reinstall the game.
  
  Just like your device is a computer, your app is a piece of software, so the same basic steps can be useful.  "Uninstall and reinstall" is a simple troubleshooting measure.

  You can uninstall an app by pressing and holding the app icon until it wiggles, then tap the "x" on it.  Reinstall through iTunes or the App Store.  A wi-fi connection may be required to download the game.

  If you have backed up PvZ2 through your iCloud account, your game progress should automatically be restored after you reinstall the app.