Game keeps crashing after update 9.4.1

The title of this this thread is 'Game keeps crashing after update 9.4.1'

The game has more than the two bugs reported, why should yours be more important than other players?  

Now it just crashed watching ads for coins.  I was actually done with the ads.  Went to play Arena again and up pops a 500 coin sign out of no where and the whole game crashed

Never once did I say mine was more important than anyone else’s.  Don’t put words into my threads.

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@magsz0215 wrote:

Still you did not try to explain or talk about the piñata party going into ground hog day movie.  It never ends.  You win and yet you don’t.  And I hope for a solution soon.  And I don’t see where it encourages $$$ buying in the map

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If the bug was not important, why did you want an explanation?

As for avoiding the crash due to watching ads for coins, you can buy coins from the shop too.

You talk in riddles.  I only asked what’s the deal with the crashing issue and what’s the deal with the the ground hog day piñata party.  That’s all.  I never once said my problem is more important so answer me now.  Fix my problem now forget everyone else.  You accused me of saying that my issue is more I,portent than other peoples.  If you can’t talk to people without making it a personal issue or fabricating problems that don’t exist perhaps anger management classes or don’t answer in forum 

I said if you read.  That the issue was not due to watching ads.  It was due to piñata party not registering a win.  You beat piñata party. You pop 3 piñatas and then it comes up try again like you lost.  This repeats constantly forever.  Read before you answer.  And here is your statement where you said my stuff is more important than others.  No where in here did I ever say that.  But since you don’t read I’m not surprised. If you know the movie Ground Hog Day that’s what it seems like .  No matter what you do you never win.  Now this is intermittent.  It does not always happen

I did read all your posts but since it was on the previous page I summarise them to make it easier to follow.

You started posting on #5 last page.

#5. Two bugs reported, Arena crashes and piñata party appeared to be endless. You complained that the game frustrates you and ordered the bug to be fixed.  

Quote '..Fix the issue.  And I have 9.4.1 pvz2'

#6.  I was trying to help asking if ice plants were used and advised not to use them as it has been reported to be the cause of the problem in Arena. 

#7. You replied ice plants were used because the game required, you did not seem to bother to try the workaround as there was no confirmation whether the Arena crashes had stopped and once again ordering the bug to be fixed.

Quote '...If there is a problem with the ice plants then fix the ice plants.'  

There were also more off-topic complaints about endless piñata party bug which was not relevant to crashes and guess what?  the usual ordering of bug fixes.

Quote '.. But if the ice plants are causing a problem then fix the issue'.

#8.  As the game does not actually required ice plants to be used for Arena, I made a sarcastic reply saying the game also requires you to spend $$$ in shop. I acknowledged there are more than one bug reported and offered more advices and lists out the choices.

#9.  More off-topic about endless piñata bug and asking for explanation.

#10. I pointed out this thread is about (Arena) crashing bug and not about (endless piñata party) bug.

Now to reply your posts #16 & 17

Quote '...I only asked what’s the deal with the crashing issue and what’s the deal with the the ground hog day piñata party.  That’s all.  I never once said my problem is more important so answer me now.  Fix my problem now forget everyone else.'

That was not what the original posts conveyed.  See my summary above.

These posts were coming across as rude and demanding, hence resulting a sarcastic reply.

If you really want to know what happened with Arena crashing and the endless piñata parties, then the answer is that these were the new bugs introduced with the new 9.4 update.  The fixes will done by PopCap but no time scale has been announced.  Until the fix is released, you can choose to take the workarounds found by helpful forum members which might or might not work for you, or stop playing these game modes or even stop playing the game altogether. 

I said fix the issue.  That’s not saying take care of me before anyone else.  

This thread from the original poster is:

Game keeps crashing after update 9.4.1

You were barging in with your frustrations on Arena crashing (which is understandable) but you had also brought alone an off-topic piñata party issue you have experienced and demanded the bugs you had reported to be fixed. 

(details can be seen from your posts #5 and #7)

After receiving the explanation that the ice plant is the cause of the crash for Arena and a workaround suggestion was offered, you started to hijack this thread with your 'ground hog day' issue.  

(see your post #9)

When your 'ground hog day' issue has been ignored (on purpose as it was off-topic), you repeatedly asking for explanations and after not getting what you have wanted, you started to acts like a spoiled kid by accusing a forum member, that is me, to have anger management issue and telling me not to post here.

Quote from post #16 '... or don’t answer in forum'

Are the above actions not enough to suggest 'take care of me before anyone else'?

You got issues dude.  You remind me of my X who feels if she bloviates in long winded drama queen Explanations some how you are right.  This is supposed to be a forum for help.  So I went off topic.  And in no way did I express me first.  As my mom use to say your making a mountain out of a mole hill.  Your the wrong person to be in this forum I hope your supervisors take note of your behavior.  If not I’ll bring it up to them.  I didn’t even read your long winded tirade It’s a new year gets some help.

The discussions here are starting to veer off from my original topic, which is about the PvZ2 update 9.4.1 causing the game to crash each time you tap "Play" to load into the main menu.

While I understand all bugs are important, I noticed there are several threads in the forum talking about issues related to the Arena. So please post your discussions under those more appropriate threads (or create your own). I want to read about discussions/solutions related to my specific issue, thank you.

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@magsz0215 wrote:

You got issues dude.  You remind me of my X who feels if she bloviates in long winded drama queen Explanations some how you are right.  This is supposed to be a forum for help.  So I went off topic.  And in no way did I express me first.  As my mom use to say your making a mountain out of a mole hill.  Your the wrong person to be in this forum I hope your supervisors take note of your behavior.  If not I’ll bring it up to them.  I didn’t even read your long winded tirade It’s a new year gets some help.

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For a person who accused others not reading posts before answering, you should have at least read my previous reply before start embarrassing yourself by using a threatening attitude to provoke a response.

You are right about I have issues, but my issues are only with rude and impolite spoiled kids with threatening behaviour when they do not get what they wanted.

So far, you have resorted to bring out your X and your mom to back you up on this thread, I am interested to see what happens when you cannot find my supervisors, will you become a cry baby running to find your daddy?

Finally I just want you to know this is a free forum and it welcomes all members to post, including spoiled kids with brainz rejected by zombies.

@niterhk   Apologies for some of my off-topic replies in your thread.

My original reply on post #6 was just trying to help a member avoiding a crash (and I had tried to hold back none-crashing issue such as endless pinata parties)

As for your question about the new 9.4.1 update crashing problem, I have updated PVZ2 on my oldest iPhone which is a 5s, it runs 12.5.1 IOS and I have not experienced any game crashing, it just slow to load and sometimes feels lagging in game play.

That's ok, @eieio_31310... my last reply was meant for other members popping in this thread with more discussions about the Arena and other issues.

Strange that the game can run on your older iOS better than mine... Oh well, guess I'll have to wait for a new update to fix this.

@niterhk   There are a few things you can try but before you do anything please do the following first if you have not yet done so.

1) Take a screenshot or note down of your player ID.  This can be found either by clicking the wrench key in the game or in Apple's Setting > PVZ2 (player info).  Just in case you need to contact EA for help. 

2) Register your email with EA (in the game and get 100 free gems). This ties the account to your email and it also allows the same account to be restored onto other devices, this includes crossing over to another platform, on Android as well as IOS.  

Once the above 2 key items are done, you can try re-install the game as a fresh install either on the same device or another device and see if the issue is fixed.  Do make sure to enter your age as an adult (18+) so you can register your email again with the same email address to get an option to reload your saved account via email confirmation.

Please note, if you are using two iPhones, do not use the Apple's clone service by pairing the two devices together via bluetooth as this will just transfer the corrupted data over, you will need to do a fresh installation so the new user data could be reconstructed.  

EDIT.  Forget to add that if you do a fresh install, you will be treated as a new player for 2 days, during this time, the shop items will be different, you will get a minimum set of offer restricted to new players, the old comprehensive offers will return after two days.

Just realised I have missed out a question from the previous post.  

Have you tried to start up your game without WiFi and internet connection (in case your iPad has data sim installed for internet dada)?    I ask because if there is memory issue on the iPad it might have been unable to complete the data download so the game was unable to start up, By turning off WiFi and internet data, the game would run from local saved data and might let you pass the loading section.  

You will still need internet data for other new game modes, but at least this will let us know whether there is a storage/memory issue on the device.   

Replying to your earlier post, @eieio_31310, I have already saved the progress of my profile via my EA account, and have taken a screenshot of my game ID.

The game loads in just fine in offline mode (no WiFi or cellular data), only I have no access to any new content/shop offers, so there appears to be no memory issues on my device.

Thanks for the reply @niterhk .

Since you can access the game mode selection menu with internet data off, could you try the following please?

1. Turn off WiFi and internet data and start PVZ2

2. Press play to enter the game mode selection menu (access to Adventure is ok while Penny;s and Arena are locked)

3. Double click the home button, get to setting and turn WiFi back on

4. Get back to the PVZ2 App, wait a few seconds until Arena mode is unlocked.  Could you check if it allows you to enter the Arena without locking up or resetting the App?

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@eieio_31310 wrote:

Thanks for the reply @niterhk .

Since you can access the game mode selection menu with internet data off, could you try the following please?

1. Turn off WiFi and internet data and start PVZ2

2. Press play to enter the game mode selection menu (access to Adventure is ok while Penny;s and Arena are locked)

3. Double click the home button, get to setting and turn WiFi back on

4. Get back to the PVZ2 App, wait a few seconds until Arena mode is unlocked.  Could you check if it allows you to enter the Arena without locking up or resetting the App?

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First instance of doing the above steps, I successfully got into the Arena, but the game would crash out to the Home screen once I tried to return to the main game mode menu. Second instance, in step 4 instead of entering the Arena I tapped on the trolley button to enter the store and was successful, but again once I left it to return to the main menu the game would crash out. I repeated these steps again and could enter Penny's Pursuit, but then again the game would crash if I left it.

Any idea what might be causing these crashes?

@niterhk  Thanks for trying out the suggestions and feedback.  

Below are my guesses so it could be incorrect.  

When you disabled internet data, the game cannot obtain forced ads to your game, so by bypassing the connection from the main screen, you can access the locked game modes such as Arena and Penny.  When you exit these mode, the game would try to connect, load and play the forced ads, and it could be the ads which crashed the game.  If this is the case, it is not something you or I can fix, this is the job for the EA Help Center, but I would only use them as the last resort as the reponse and support is frankly not that great for this kind of issue.

One option you can try is to delete the game and re-install it from fresh (as a new account) to see if this issue is cleared, If so, then proceed to reload you old account by registering with your email to recover your old saved account. If the issue returns, then this is a strong evident the data corruption is embedded in your saved data from the server so you will have no alternative but to contact EA Help Center for help.