3 years ago

Google Play doesn't restore game progress, only trophies

see attached screenshots, I log in with Google play and it starts me from the beginning of the game, but shows trophies so it's the right account. I wiped storage in Android settings and tried again,...

EA_Illium

EA Staff (Retired)

3 years ago

Hi @McFuggin Can you try going through our Troubleshooting games on Android and check if you continue to run into this issue?

If so can you confirm if your progress was correctly backed up, with our Save your PvZ 2 progress with iCloud and Google guide?

McFuggin
3 years ago
yes I have reinstalled the game and I use the button to log in, it sees trophies but my levels don't restore
- EA_Illium
  EA Staff (Retired)
  3 years ago
  @McFuggin Does your other progress restore fine (currency, etc) or is everything else missing as well?
  - McFuggin
    3 years ago
    currency isn't restored either, trophies are the only thing that show up