Forum Discussion

3 years ago

Google Play doesn't restore game progress, only trophies

see attached screenshots, I log in with Google play and it starts me from the beginning of the game, but shows trophies so it's the right account. I wiped storage in Android settings and tried again,...

EA_Illium

EA Staff (Retired)

3 years ago

Hi @McFuggin i would recommend reaching out to our support to look into the account further,via the in-game help option in settings.

McFuggin

3 years ago

I did that, and they told me to post here and hope a ea member sees it

McFuggin
3 years ago
the case number was 108688954
- EA_Illium
  EA Staff (Retired)
  3 years ago
  @McFuggin we are happy to take bug reports and share what players are seeing on AHQ to our various teams. However, to be clear we are unable to restore progress on AHQ.
  - mjdefranza
    3 years ago
    I'm also having the exact same problem. I only got to lvl 16, so I have no problem playing again, but i just completed one of the offers to collect 400+ gems and it wont sync because the account is no longer registered. However, for some reason, all the plants I have purchased all came back, just NONE of the currency or progress.