Help My account is trapped in endless 'Purchase Restore'

Question

Everytime I open the app, change the world, or clear the stage, this popup shows up.&nbsp;The Data that I once played had disappeared, and only my purchases were restored.All my premium plant purchases were restored, and I redid the stages.But that sun-plant seed packet purchases are trying to be restored over and over and over and over.&nbsp;I asked to EA support several times, but right after I submit my case, and go to the 'My cases' tab, there were no cases there.Of course, there were no replys from EA.Does anyone know how to get out of this suffering?​

magicdaveshroom · Answer

@Fsiroa&nbsp;The restore purchases bug is normally a harmless bug that appears after reinstalling or updating and usually goes away on it's own, you should be more concerned about your resources and progress disappearing as it sounds as if your data is corrupt.If you have your original player id number then EA HELP should be able to restore your account, but recently they have been useless and there are several players who have their numbers but can't get their accounts restored.Did you report it as missing content, because if you just reported it as a bug then just they pass it on and don't create a case?

fsiroa · Answer

The account data I have lost is more than 3 years ago, and because of the all the seed packets and battlez I have grinded, I am okay with my new account IF it doesn't keep disappearing.

I have tried lots of bug report types from bug report to 'I can't play the game', but none of the cases goes to my case tab.

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Help My account is trapped in endless 'Purchase Restore'

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