Help restore account information
My wife’s account [edit: email address removed], the game information on the APP has completely disappeared! It disappeared after playing for many years, can you help her restore it?
Forum Discussion
There is currently no previous data on the device. I need further assistance.
@lewislee000 wrote:There is currently no previous data on the device. I need further assistance.
To get further assistance, you need to contact EA Help Center by clicking the link at the bottom of this page, opening a new case of 'Missing Content'.
It seems strange that two devices are not syncing up correctly to the server to provide the account recovery. Just to have a better understanding of your issue, may I ask what devices you are using?
1. The current device which shows no previous data.
2. The old device which stiil you have registered your email and got your original player ID from?
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