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Anonymous's avatar
Anonymous
10 years ago

How can't i restore my data

I am playing game PVZ 2 with google+ is : [edit: email address removed]
But my table is shutdown , When i turn it on and play pvz 2 , my data is disappear
I want back my data, can't you help me . 
Thanks you and sorry for my bad english

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Same problem I'm synced with google plus. Same thing happened went to play pvz 2 tablet shutdown, after restarting I lost all progress. I still have all my achievements unlocked  but I' at the beginning of game with 0 coins and none of the plants I unlocked with gems.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Given that nobody else has replied to this already, I'd suggest contacting PopCap support.  

    The links below will take you to a contact form.  Please explain your issue fully as the agent who reads it probably has not seen your post here.

    For iOS devices:  https://support.popcap.com/help/392

    For Android devices:  https://support.popcap.com/help/425


    If this helps resolve your issue, please click accept solution as this may help others with the same issue to find a resolution as well.  XP is appreciated but not required.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Another one here with the same problem...

    I was playing yesterday night on my Nexus 4 when my phone run out of battery and it switched off without even showing the message warning of it. When I turned it on and tried to resume the game, I found that I had lost all my progress, the game wouldn't show my username anymore. 


    I' m freaking out cause I've been playing the game for a year and a half and I had managed to buy all the new plants with my gems and bought some others with real money. Is there anything I can do to recover all my progress? I've tried with this workaround but it's the same, when I run the game my previous username is not there. I can see my achievements and all the Play Games stuff though...

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