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Anonymous's avatar
Anonymous
7 years ago

I lost my freezer pea

I’m on plants vs zombies 2. I had to delete my profiles to make a new one. But, I think on one of my profiles, my frozen pea shooter was on it. I clicked on restore purchases and it didn’t work. Can somebody please help me? Any feedback would be greatly appreciated! 

3 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    EA help may ask for screenshots so be ready for that. A screenshot of the locked Snow Peashooter and your purchase receipt (usually sent via email) will serve as proof.

    I hope this helps. Happy planting!

  • You don't have to delete a profile to create a new one.

    As long as you have got your existing profile saved in your Google play account/ apple store account then if you delete and reinstall the game then a new profile will automatically be created and when you sync your account then your old profile(s) will be restored.

    This takes around 5 minutes but if you go through EA HELP CENTER it usually takes a couple of days.

    If you click on restore purchase then you have to do it for each individual item you paid cash for.

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