I lost my progress
I lost my account with all levels done and good plants. Please help.
Forum Discussion
If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
Hi, how can i get my player ID if i cannot access my account?
@Everglow46 wrote:Hi, how can i get my player ID if i cannot access my account?
This is the incongruity, you need to screenshot or note down your original player ID before your account becomes inaccessible.
I and a few members on this forum have urged EA/PopCap to notify players to screenshot their player ID on the boot up screen for years (as it will help the progress recovery process) but guess what, up until now this still being not seen as an important feature.
Your original player id number is the one associated with your missing account.
As @eieio_31310 says, we have been trying for years to get EA to tell players to save this vital number without success.
A huge chunk of the problems popping up in the official forum are from disappeared accounts, and most players don't realise how vital their player id number is.
Is pvz2 on an old device?
If it is then the game will not have updated yet and your old player id number will still be on it.
You can still use the email registration scheme to restore your old account because it is associated with your old player id number.
i recently ported it over from a old ipad just this year without any issues, i have the game on 3 different devices, and each device automatically updates the game when i launch it, it does not allow me to go into the game screen without updating. I have tried using the email registration scheme from a Youtube video but it does not work, everytime now it starts into a new profile. Also I did manage to get it into a screen with the game prompting me that i have a profile in the game but it was the fresh new game profile.
I am at a loss on what else to do without the player ID, my mother played this game for 10+ years everyday and she's pretty down about the whole thing