I lost my progress
I lost my account with all levels done and good plants. Please help.
Forum Discussion
1. On my old iOS device the game is on 11.3.1, i cannot play the game on the device as there is insufficient storage space to patch/download the game
2. Yes both player IDs are the same on the old and new iOS devices
3. how long of a lead time do i usually have? because i currently do not have access to the old backup on my computer
If the old 11.3.1 has not been updated then the chance of ID change is small. This strongly suggests your original account has been reset or data corruption occurred at the server side.
I do not think you need to spend time on looking for your old iTune backup as it will probably bring up the same player ID anyway.
Please contact EA Help Center ASAP, provide your player ID and ask for help to recover the progress on your account before the data on the backup server got updated or overwritten with the wrong data.
Good luck.
Hey, just an update, i contacted support and they managed to restore the progress, thank you so much for your help!
I have also kept copies of my game ID just in case this ever happens again
thank you for your help once again!
@Everglow46 That is great news. Thank you for sharing.
