I have a pvz2 account. I have completed almost all the worlds. It needed to make and update, and I did it. After that,I opened the game and it saw that my user was not there and when I click to play it opens a new game. When I click on the vídeo game control, next to a tool, I can see my achivments. Did I lost my account? Will I be able to play again with it? How can I do this? Plese, I need your help, I don't want to lose my account!
Community Manager@ThomatedezZ Sorry to see that you are having issues with PVZ2. Did you have your account linked or were you playing on a guest account?
Community Manager@ThomatedezZ Are you sure you are logged in with the correct account?
Community Manager@ThomatedezZ Are you sure that you have not saved over your old account with a new one?
Hello,
today I have the same problem. Yesterday I played as usually and today my account/user is gone. All my achievements are still available, cause I had my account lynced with my google account (I have only 1 account). I wasnt doing anything on my phone, no update or anything at all with the game.
Hope you can help.
Open your game. At the bottom of the screen to the left of the PLAY button you should see a button with a Newspaper Zombie on it. Tap that. The News and Updates screen should open.
Scroll down to Thu Nov 30 12:00:00 2017. Follow the instructions on how to contact EA Help.
And I wish SO MUCH that they would fix this issue.
