I installed plants vs zombies 2 on my new cell phone and everything was fine, but after a few months of not playing my progress and purchases disappeared, I started from scratch. I asked support for help but they sent me here No answer, please help! In Play Games my progress does appear but it doesn't appear when I start the game. Just that image that says I can't start and I close the app and I do it but it doesn't start
@sandyvel If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
PLEASE NOTE THAT THE PLAYER ID NUMBER MUST BE THE OLD ONE ASSOCIATED WITH YOUR MISSING ACCOUNT, THE ONE ISSUED WITH YOUR NEW ACCOUNT IS TOTALLY DIFFERENT AND USELESS TO YOU.
