I'm having the same problem.
And also I couldn't find any icons linking accounts on the main menu. I also don't see any cloud icons linking the accounts you mentioned. I take a screenshot and post it.
@robertppsc From the second ID (the bottom ID), I can see 20 gems and 11 plants were earned, have you been selecting to start as a new player recently? If so, I fear your original progress might have been overwritten.
However, if you know you original player ID, there might be a small chance to have it recovered with the help from the advisor but please be prepared for a long wait as there seems to be many players experiencing issues.
I lost my pvz2 progress and tried to sync data, but whatever I did didn't seem to work. I found that several people managed to retrieve their accounts by contacting EA, so is it possible to contact EA?
