Forum Discussion

2 years ago

Impossible to retrieve my data on plant vs zombie 2 game on android phone

Hi, I recently reinstalled plant vs zombie 2 and I was previously connected to my Google play account. Now when I reinstalled the game I can still see my achievements and all objectives that I ear...

polkapineapple

2 years ago

I lost my pvz2 progress and tried to sync data, but whatever I did didn't seem to work. I found that several people managed to retrieve their accounts by contacting EA, so is it possible to contact EA?

eieio_31310

Hero

2 years ago

I tried by clicking the Help Center link at the bottom of this page and got to an option page where user can chose to contact either by email or chat, so I believe it is still possible.

Below is the page I got to for me attempt so you can have a try yourself.

https://help.ea.com/en/help-contact-us/?product=plants-vs-zombies-2&topic=restore-account&category=manage-my-account&subcategory=restore-account

robertppsc
2 years ago
hello, I solved it with the help of EA, the account was restored
eieio_31310
Hero
2 years ago
Thank you for the update and confirmation of a successful and possitive outcome.
robertppsc
2 years ago
hello, after a month I have the same problem with the account, now I can't talk to anyone