Hello, Originally I got promoted from Silver League to Gold League in one Player among the account I have on my device, after the tournament has ended I have logged in using another Player within the same account. When I have opened the battlez mode, I have received the promotion animation while the player that I have opened did not participate in the tournament at all.Next thing is I have noticed that the player that did not participate in the tournament got access to purchase Gold league piñatas from the store while the player that has gone through all the effort to complete the tournament has lost the access to purchase piñatas from the Gold League, instead only soil league piñatas are available.I have waited for one more tournament to finish to check if the issue will resolve itself, but what happened is the player who participated in the tournament again got promoted to Jade league and the other got back into the soil league. The one with the Jage league still does not have the access to purchase piñatas of the Jade league. Instead only soil league piñatas are appearing. If you require screenshots or video please let me know so I can provide you.Regards,

@EA_DavidMy bad I though ID and all were also included in the videos, I read it too quickly 😳

If anyone is still encountering this bug at the store, I have found the solution :Step 1Connect your game to Google play services to back up your progress.To ensure that you are connected, at the profile selection screen. Tap the Google Play icon, once your Google play is connected you will see your Google play avatar is loaded and its associated level.------------If you are still unsure if your profile data is backed up using Google play services, install PvZ2 app on another device where you have the same Google play account associated with it and open the app then repeat step 1 to validate your data is updated.-----------Step 2Exit the app and go to Settings > Application ManagerGo to downloaded apps or All Apps and scroll to PvZ2 app.Tap on both Clear Data & Clear Cache.---------Step 3Open the PvZ2 App.---------Step 4Load your Google play profile which you have backed up using step 1-------That is all, your next visit to the Store will have your actual league piñatas.

Congrats... compost are said to be good for plant grows..... 😛

I have 3 profiles, in my original one the pinatas correctly reflect gold league, where i currently am.In the other two profiles just soil league Egyptian pinatas are available.I've tried buying them in the hope that they would refresh as the correct pinatas, but they don't.This has been going on for months and is yet another bug🐛.

Contact EA support directly, it will be quickly.Hope they could fix this !

In PvZ2 the Piñata store shows Soil League piñatas after promotion.

25 Replies

BBnot8
7 years ago
Contact EA support directly, it will be quickly.
Hope they could fix this !
EA_David
Community Admin
7 years ago
@Makany01 Screenshots and video would be very helpful, yes. Also could you send me a DM with your player ID, it might be useful to have: https://help.ea.com/en-us/help/plants-vs-zombies/plants-vs-zombies-2/find-your-player-id-for-plants-vs-zombies-2/
Makany01
7 years ago
Hello David,
I have sent you a private message with my player ID, and below are links to videos as well:
Video 1
Video 2
BBnot8
7 years ago
I think David was talking about personal message, not here on the forum, it may not be safe 😉
EA_David
Community Admin
7 years ago
Thank you. This is a bit of a strange issue, but hopefully there will be something we can do. I got your DM, thanks.

@BBnot8 Posting the videos here is fine too. 🙂
BBnot8
7 years ago
@EA_DavidMy bad I though ID and all were also included in the videos, I read it too quickly 😳
Makany01
7 years ago
Hello,
I tried to intentionally get demoted back to gold league to test if my piñatas at the store will reflect correct league, however this also didn't solve the issue. I still have access to soil league piñatas only. And when I switch to the other player he got access to gold league piñatas and although I never played in battlez, he got access to complete gold league opponents.
Makany01
7 years ago
Going down the leagues, I have reached to Brick league, however the game won't let me go any further down.
Again I am stuck.
I need help.
My progress is stuck since the day I opened this topic.
lawmfw
7 years ago
When a tourney has concluded you can choose which profile receives the rewards when you first sign-in for the next tourney !!
I have done this a few times in order to collect a 'desired' mint for multiple profiles
I have also moved up and down a few times over the past few months but never had your particular issue with Pinatas
I did notice that the first day upon sign-in for a new tourney that the pinata multiplier might not have been updated but it has always been correct after the first day
I am on an Android J7 phone
MAGICDAVESHROOM
Legend
7 years ago
I was in jade League for a couple of months and the 20 and 100 gem Egyptian plants were stuck in soil league(×6),
This happened in 3 different profiles and sometimes the other 100 gem seed packet bundles would disappear completely in 1 or more profiles but the Egyptian soil league bundles would still be there.
I updated yesterday and lost my jade league standing as well as my best ever streak and am now back in soil league with zero crowns so all i have is soil league seed packet bundles.