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voice-lovee's avatar
voice-lovee
2 years ago
Solved

Lost all my progress - who to contact?

Yesterday I lost access to all my Plants vs Zombies 2 progress, which I have grinded for years. I guess this must have happened as a result of the ongoing update problem for Arena and Penny's Pursuit...
  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    2 years ago

    @TWooten39 

    If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

    This takes about 5 minutes. 

    If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

    Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

    If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

TWooten39's avatar
TWooten39
Rising Rookie
2 years ago

I contacted EA help by chat after giving up on email help, they told me to contact Google to restore my progress and purchases. When I looked into it Google says to contact the vendor, I'm not very happy. I've spent too much money and effort on this game for EA to just delete my purchases and not lift a finger to fix it. If they won't help, then I guess I'll have to contact my bank to refund my money.

voice-lovee's avatar
voice-lovee
2 years ago
@TWooten39 When did you lose your progress? Was it also in the last two days during this update issue?
  • TWooten39's avatar
    TWooten39
    Rising Rookie
    2 years ago

    Yes, something they did wiped me out. They have made no effort to help me fix their screw-up.

    • MAGICDAVESHROOM's avatar
      MAGICDAVESHROOM
      Legend
      2 years ago

      @TWooten39 

      If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

      This takes about 5 minutes. 

      If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

      Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

      If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

      • TWooten39's avatar
        TWooten39
        Rising Rookie
        2 years ago

        I have emailed them, and been on EA chat. I was told I would have to go through Google to restore my purchases and progress. When he asked if he could help me with anything else, I told him "You have been no help at all. I looked at Google pay, to see if I could restore from there. From what I've read,  it says to contact the Vendor to restore lost progress.

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