Lost all my progress and money :/
@geordimiss2 The only way I could get through when that happened to me was live chat.
Update: My profile has been restored (again). Here is what tech support shared with me:
I have run your Player Id number through our profile restoration tool and your profile "David1" was restored.
Due to the nature how PvZ2 is saved any sudden disruption can cause a profile loss. Here are a few tips to try and prevent this from occurring in the future.
1. Always ensure you are playing on a strong and reliable network connection, personally I only play PvZ2 on wi-fi.
2. Try and limit the number of extra applications running co-currently with PvZ2, PvZ2 is a memory intensive game and if your device runs out of RAM it could cause a crash.
3. Make sure your device is well charged or plugged in, any sudden shut down can cause in a profile disappearance.
4. Finally, backing out of the World Map menu to the main menu and closing the game can also prevent this issue.
