Forum Discussion

New Scout

1 year ago

Solved

Lost Arena Rewards

My game repeatedly crashed upon winning arena games. Losing me at least 26 seeds from the monthly bonus and the streak goal too. When I tried to open a claim, I could not “renew/resume” my claim an...

eieio_31310
1 year ago
I have had a look on the new help menu.
For reclaiming something you have earned, there is only email option for contact.
https://help.ea.com/en/help-contact-us/?product=plants-vs-zombies-2&topic=missing-reward&category=missing-content&subCategory=never-received-content
Restore lost progress has a chat option and if you have no luck with email then I guess there is no harm to give it a try but please be prepared to accept the fact that the advisor might not be able to give you the missing items you wanted,
https://help.ea.com/en/help-contact-us/?product=plants-vs-zombies-2&topic=restore-lost-progress&category=technical-support&subcategory=game-progress-issues

bokogogo

New Scout

1 year ago

I have not been able to reach chat. I see no link on my page.

Can you send me a link?

I had one from another post but it went to the French site.

eieio_31310

Hero

1 year ago

I have had a look on the new help menu.

For reclaiming something you have earned, there is only email option for contact.

https://help.ea.com/en/help-contact-us/?product=plants-vs-zombies-2&topic=missing-reward&category=missing-content&subCategory=never-received-content

Restore lost progress has a chat option and if you have no luck with email then I guess there is no harm to give it a try but please be prepared to accept the fact that the advisor might not be able to give you the missing items you wanted,

https://help.ea.com/en/help-contact-us/?product=plants-vs-zombies-2&topic=restore-lost-progress&category=technical-support&subcategory=game-progress-issues