Forum Discussion

4 years ago

Solved

Lost content and cant figure out how to reply to a case

So I had already started a case on my content lost in Plants Vs. Zombies 2 and had gotten a response but I can't figure out how to reply to that response. If someone could help that would be really great.

EA_Illium
4 years ago
@CupOJupiter If you created a case on help.ea.com you should be able to sign in to see your creates cases, where you can select your current one and send a response message.

If you did not make a case under an EA account to view, you should have gotten an email once you first made the case with a case number and access key.

Go to help.ea.com > Select Accounts > then my cases and you can enter that information there to see the case.

2 Replies

EA_Illium
EA Staff (Retired)
4 years ago
@CupOJupiter If you created a case on help.ea.com you should be able to sign in to see your creates cases, where you can select your current one and send a response message.

If you did not make a case under an EA account to view, you should have gotten an email once you first made the case with a case number and access key.

Go to help.ea.com > Select Accounts > then my cases and you can enter that information there to see the case.
CupOJupiter
4 years ago
I did create a case on help.ea.com but I can't seem to be able to make a response to it. When I click resume all it does is take me to a page where it tells me to go to Answers HQ.