Forum Discussion

ZeroKid2303's avatar
6 years ago

Lost diamonds and gloves

After last Arena tournament, I suddenly lost most of my diamonds and all of my gloves. I had >200 diamonds and 30 gloves, but now it’s 0 gloves and 30 diamonds. What’s going on here?

7 Replies

  • 1H3J0KER's avatar
    1H3J0KER
    Seasoned Veteran
    6 years ago

    @ZeroKid2303 File a report under 'Missing Content' and provide them the number of missing gems and gauntlets along with your player id.

  • I can’t submit the report for some reason. The Email us button is grayed out

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    6 years ago

    @ZeroKid2303 

    Firstly you have published your player id number on a public forum, please edit it out asap.

    Secondly if you look at the text box for your complaint it is reading 0/5000 characters used, did you cut and paste part of a screenshot or something strange like that?

    The red box means there's something wrong.

  • ZeroKid2303's avatar
    ZeroKid2303
    6 years ago

    @MAGICDAVESHROOMI noticed the red box too, but I cut and pasted the texts again, it read 300/5000 but was still red... and the Email us button was still grayed out

    Btw the number (which I removed) was seemingly the attachment ID, since it changed each time I reattached the photo

  • tedsihv's avatar
    tedsihv
    6 years ago

    I also just lost over 2000 mints, >100 gems, >500000 coins, and 40 gauntlets.

    It’s all gone!!

    My plants remain the same though.

    I also contacted ea support.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    6 years ago

    @ZeroKid2303 

    Have you tried just typing your complaint out in text?

    That box shouldn't be red, it means there's something wrong with what's inside the box.

  • ZeroKid2303's avatar
    ZeroKid2303
    6 years ago

    Figured out the issue, was the ‘>’ sign. Seems like they did some weird html input sanitization. Anyway, I was able to hit the button.

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