Lost My Account
I lost my account, I am unable to recover it due to the fact that when I follow the steps to find my account it isn’t there. I Don’t know my ID, the only proof I have that I did in fact have access ...
Forum Discussion
Unless you can get the player id number associated with your missing account, I'm afraid so.
This has been happening for years, just check the forums for posts similar to yours.
@nycbravado Just in case the worst happens and you cannot find out your original player ID, as the last resort, you can still claim back the premium plants you have paid with cash onto your new account if you wish. You just need to open a 'missing content' case with EA help center and providing the purchase receipts to the advisor so he or she can credit your new account with the premium plants. Of course, the ideal situation is you get your old device startup and find out out your original player ID and have all your game save progress recovered.
