Lost profile/progress bug

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@MacTX1999 wrote:

So it seems I've been hit with the disappearing profile/progress bug on Android.

The app crashed when loading today's pinata game and when I restarted, the game is wiped to the beginning (like when first installed). Logged back into Google Play and entered my same user name and age and I'm back at the very beginning. My 43/46 achievements and leaderboard ranking is still there but everything else is just gone.

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@MacTX1999 (and anyone else with this issue) -- I've not had this issue myself, but given the fact that nobody else has replied by now, I'd suggest contacting official support rather than hoping for a response from another player here.  I would suggest using whichever of these links makes the most sense for you.  (I've copied them from one of the sticky posts above for you.)

To get support for any non-Pogo PopCap games, please visit http://support.popcap.com.

For Plants Vs. Zombies 2 we have these direct links for iOS and Android users:

iOS: http://support.popcap.com/pvz2

Android: http://support.popcap.com/pvz2-android

You can also contact Customer Support from within the game on iOS and Android by tapping Help in the game’s Main Menu, then filling out the form that appears in a browser window.

If this helps resolve your issue, please click accept solution as this may help others with the same issue to find a resolution as well.  XP is appreciated but not required.