Lost progress on a device after update (again)

An upgrade in late December made it so that I cannot access my game on my iPhone.  I can on a tablet and another iPhone with shared AppleID, but not the one I use most.  This has happened occasionally in the past with updates where one device randomly breaks (the last time over a year ago).  We've asked for help in the past, and EA has always resolved it within a week or so.  (The backup syncing never works or helps.) 

This time, I have put in three requests for help and have not heard back once.  Has EA given up on PvZ2?

Version a:12.8.1 | d:12.8.1 

Player ID 305618E7-234B-4235-B90B-1806D60ECFD2

EA Device ID 271749f5728d1753e1007c5f4ae46357d5922b1d0966f3989d5f3f6ba5251fbc