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jamieplantmaster's avatar
jamieplantmaster
Rising Novice
10 months ago

Lost progress on Plants vs. Zombies 2

Has anyone found a way to restore lost progress? after the update its reset back to the start and I have lost everything. 

9 Replies

  • If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

    This takes about 5 minutes. 

    If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

    Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

    If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

     

     

  • 🌹 I’m trying to find out also I have a ticket with the Hope I get a response! 

  • xxz0w3kxcajn's avatar
    xxz0w3kxcajn
    New Novice
    10 months ago

    Do you know how to get to that stage when you need to send the player ID? I'm trying to go with Help Center but it provides me with the only option - to read the article about Google Cloud and iCloud. 

  • jamieplantmaster's avatar
    jamieplantmaster
    Rising Novice
    9 months ago

    Go to the live chat option and speak to an EA agent, then I dealt with them via email

  • xxz0w3kxcajn's avatar
    xxz0w3kxcajn
    New Novice
    9 months ago

    Instead of a live-chat there is some AI bot, that's what I'm trying to understand - how to get to that live chat. If you can explain I'll appreciate a lot!

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    9 months ago

    There is an option to email them in the 'i need help recovering my mobile game' help centre. 

     

  • 7242be's avatar
    7242be
    Rising Rookie
    9 months ago

    Just curious how you got a ticket.  When I go to Manage Account-My Cases- and then Start a new case, it just brings me back to the home page.  When I click on "I need help restoring my progress in the game" it just brings up an article to read that is no help.

    (in PvZ2)

  • ctgznwkc1haa's avatar
    ctgznwkc1haa
    Newcomer
    9 months ago

    ctgznwkc1haa After update my save game lost again. I can’t solve the problem and don’t understand . If i can’t reload my save game i will delete it.😒

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