Lost progress on Plants vs. Zombies 2

If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

This takes about 5 minutes. 

If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

🌹 I’m trying to find out also I have a ticket with the Hope I get a response! 

OregonNanaEA were able to restore the progress so fingers crossed you will get sorted too :)

Do you know how to get to that stage when you need to send the player ID? I'm trying to go with Help Center but it provides me with the only option - to read the article about Google Cloud and iCloud. 

Go to the live chat option and speak to an EA agent, then I dealt with them via email

Instead of a live-chat there is some AI bot, that's what I'm trying to understand - how to get to that live chat. If you can explain I'll appreciate a lot!

There is an option to email them in the 'i need help recovering my mobile game' help centre. 

Just curious how you got a ticket.  When I go to Manage Account-My Cases- and then Start a new case, it just brings me back to the home page.  When I click on "I need help restoring my progress in the game" it just brings up an article to read that is no help.

(in PvZ2)

ctgznwkc1haa After update my save game lost again. I can’t solve the problem and don’t understand . If i can’t reload my save game i will delete it.😒