Lost progress

Question

Hello, my name is Mark, player ID FF9EC25-501C-4FF3A4E1-8279E6D4482A,

playing on the device phone, on the IOS platform.

Encountered a problem: went to the game and see that the gameplay is removed, none of the my profiles, 100% sure that it happened without my participation. But all the achievements obtained in the Apple store in the game is! Please help me understand the problem, Thanks in advance!

have been passed all the worlds and bought plants for the crystals , which are now no longer buy.

luckyhaoruili · Answer

It's been a problem since some players lost their progress after the update, and it happened many times. The only things you can do is get help on EA help(I have been lost my progress but find it back, I lost more than 1000 gems and many coins. I talked with the staff online to find it back).

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Lost progress

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