Missing Verified Purchase...EA Support Has Not Helped!

@kcocopink2 

I wish I could help, but you'll just have to keep working with the advisor. I really don't know what else to suggest. It's odd you can't get someone on the phone or through chat. You could try opening another case and choosing a different option. it's possible the one you're selecting doesn't offer phone or chat support. Most of the options, besides banned accounts and bug reports, should let you request these methods of support.