Forum Discussion

New Rookie

3 years ago

Solved

My data is not syncing.

Hi, I recently installed PZ2 on my new tablet, but none of my old data is showing up. I have never had this problem before. How can I recover my old data?

eieio_31310
3 years ago
Two EAsy steps but to do so you will need to be an adult as email registration is NOT meant for children.
1. Register your email with EA by clicking the cloud button from the main menu on the old device (and get 100 free gems) if you have not done so.
2. Registrer again with the same email address on the new device and you will be given a code to verify you are the PVZ2 account holder, once this is completed, you will be given a choice to load your old progress on to the new device.

14 Replies

eieio_31310
Hero
3 years ago
It appears your account has not been restored fully.
I suggest you open another missing content case and show the advisor the screenshots of what it says you have and what you actually get on your account.
6DarkCarnival9
Not applicable
3 years ago
ayuda a mi tambien me esta pasando lo mismo que a el y la lo subi a soporte tecnico dos veces y solo me responden de que mire en esta seccion y que pida ayuda los demas jugadores no me quieren dar ningun tipo de informacion y ya son dos reportes que hago y nada :'(
6DarkCarnival9
Not applicable
3 years ago
Una duda y que pasa si nose cual es mi id de mi cuenta principal? eso significa que perdi todo? ayudame por favor queria volver a jugar por el aniversario y ya no me deja
eieio_31310
Hero
3 years ago
@6DarkCarnival9 Without the original player ID, it will be impossible for the advisor to now which account to work on retrieving the data and or applying the correction.