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phuninh's avatar
phuninh
3 years ago

Open the Help case, but the My cases is tab is alway empty

Hello, I lost my progress last Thursday after my table suddenly powered off. I open the case in the PVZ 2 Help to try to contact EA help to recover my progress. The status says, "We received your cas...
phuninh's avatar
phuninh
3 years ago
@MAGICDAVESHROOM I opened the case via the "EMAIL US" option, but a similar behavior from EA help websites: They said, "We received your case," but when I checked on "my cases" history, it is still empty and no email or anything was sent. With this problem, How can I contact EA to regain my progress?
MAGICDAVESHROOM's avatar
MAGICDAVESHROOM
Legend
3 years ago

@phuninh 

Did you sign in first?

Did you use the correct option? As far as i know, they only respond to missing content reports, if you reported this as a bug, they just pass it on.

Try EA's email registration scheme if you signed up to it.

Nobody knows the inner workings of EA HELP CENTER except for EA HELP, we players are just speculating about what goes on there.

  • phuninh's avatar
    phuninh
    3 years ago
    @MAGICDAVESHROOM wrote:

    @phuninh 

    Did you sign in first?

    Did you use the correct option? As far as i know, they only respond to missing content reports, if you reported this as a bug, they just pass it on.

    Try EA's email registration scheme if you signed up to it.

    Nobody knows the inner workings of EA HELP CENTER except for EA HELP, we players are just speculating about what goes on there.

    Yes, I signed in with the same account I used to synchronize progress in PvZ2. I even tried the chat to us option but the similar windows appear. I really don't know how to report my case anymore.

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