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geomama4160's avatar
5 years ago
Solved

Plant Vs Zombie 2 Missing Content

I paid for content that was not credited to my account.  I have submitted screenshots following the requirements for Google receipts.  The help team keeps replying that my screenshots are invalid and I am not able to receive content, however I am not sure how the screenshots for emailed Google receipts are invalid.  How do I proceed? 

Edit: Moved message from NHL forums to PvZ 2 boards. -CM

  • Hello, @geomama4160.

    This isn't something we can help with through Answers HQ. You'll need to contact an advisor again. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @geomama4160.

    This isn't something we can help with through Answers HQ. You'll need to contact an advisor again. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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