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anrzosk's avatar
8 years ago

Plants vs zombie app on android tablet won’t open

Hello
After purchasing the cactus 11/29 night, I was no longer able to open the app on android tablet . It just shuts down . I don’t want to uninstall /reinstall because don’t want to loose 2 prize diamond items -ghost pepper and peanut. I cleared out cache and have no problems with other apps ( only have a few apps )tablet has plenty of empty space . WiFi connection strong . Any suggestions how not to lose the diamond items and somehow get the app to reset without losing content ?
Thanks

4 Replies

  • anrzosk's avatar
    anrzosk
    8 years ago
    Hello
    I tried the android trouble shooting tips , but unfortunately the only app that isn’t working is PvZ2. Now 3 of my kids have the same device ( Gigaset qvc830) and all play PVZ2. We have never had this happen with any issue on this game until 11/29 when 2 of my son’s each made a purchase within one minute on their device . Our first son in app purchase had a issue where only partial bundle came through ( I contacted developer help and they fixed it immediately -awesome job )... this son I’m writing about now after purchasing cactus hasn’t been able to open up app since . Very strange -other 2 devices aren’t havig issues opening .

    The only step I couldn’t follow for android tip is the uninstall and reinstall . I think this would fix , but the problem is he’s not logged in to an account , so if I uninstall - he will loose the 2 gem items that are no longer offered ( ghost pepper and peanut ). I can’t get his player ID because I can’t get th game to open .

    Is it possible , from his purchase on 11/29 , the developer could find his ID based on the recent transaction number which is when this issue started and add back his 2 special items ?
    Thanks 🙂

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