Forum Discussion

RedWingsScott's avatar
RedWingsScott
11 months ago

Plants vs Zombies 2 progress lost - how to recover

I play the app daily. When I opened it today, it crashed and reset my Pixel 4a. After the reset, I am back at the beginning. How do I recover my years of play in this game? I have my player ID and EA...
rainhaven2050's avatar
rainhaven2050
New Adventurer
8 months ago
@A02E70C1 You can file a case in the Help Center and provide your player ID in the case. Depending on the EA advisor handling your case, it can take a few hours to a few days to recover your lost profile.
A02E70C1's avatar
A02E70C1
8 months ago
@rainhaven2050 Thank you for trying to help. Where can I open a case on their site? I just sent a personal message asking this question. I'm not sure if this is right.
  • rainhaven2050's avatar
    rainhaven2050
    New Adventurer
    8 months ago

    @A02E70C1

    The following steps are based on web browser on my computer, the same page on the phone could look different.

    1. Go to https://help.ea.com/en/help-home/
    2. Search for "Plants vs. Zombies 2" in Game support text box, click it.
    3. Select "I need help restoring my progress in the game"
    4. Click "Chat with us", fill in necessary information, including your player ID, and start a live chat with EA advisor.
    5. If you're able to reach a live advisor and he/she is experienced on this kind of issue, you should get your progress recovered in a few minutes. If the advisor is inexperienced and said he/she will report this issue, close the chat and start a new one.
    6. If you cannot get hold of a live person, the chat will be saved as an open case and accessible from "My Cases" on top of web page. You can resume the case any time, which should start a live chat session again (I'm not 100% sure on this, it seems EA changed the Help Center UI again recently).
    7. DO NOT chat with the bot at the lower right corner, it's useless.
    • A02E70C1's avatar
      A02E70C1
      8 months ago
      @rainhaven2050 Thank you for the very detailed info. I appreciate all of your hard work to make screenshots for me. A stranger. Thank you for your kindness.I finally got a chance to talk to a Sunita. I have a case number, but the person I spoke to is new. They mentioned they'll pass my information to the technical team, who will email me, which doesn't sound very promising. But, now I kind of know how to talk to a live person with your great help. I hope I can get lucky and get a person with knowledge next time. Especially if he doesn't follow through. Thank you for the tip to end the conversation if they want to report the issue.

About Plants vs. Zombies™ 2

Discuss your experience with Plants vs Zombies 2 on our community forum.5,541 PostsLatest Activity: 4 days ago