For those following along ...
This is all fixed for me now.
I have not heard back from EA as yet - but they have clearly rectified the situation for me.
I have seen a few more posts on this bug from the sub reddit site and I fear the problem might be data issue from the server side as it is common so can affect a number of players.
(maybe we should ask for the geographic location all players experiencing this issue and see if there is any connections)
Thanks MAGICDAVESHROOM and eieio_31310,
I logged it as an issue with EA and got this response:
"You've mentioned that you lost the game progress. This should not have happened. Please be assured, I will try to provide you the best assistance.
I like to inform you that we're facing some technical difficulty with our game tools. Please contact us back after sometime. We will be happy to help you."
AND ... after getting this message I opened PvZ2 again, and now the ENTIRE GAME HAS BEEN RESET. So I have lost absolutely ALL of my progress!
So, it looks like the EA helpdesk person tried to restore my progress BUT reset my account instead!
I'm in Australia if that helps the the geographic location theory.
I figure all I can do now is wait for them to hopefully fix it.
No good!
You could try recovering your account by EA's email registration scheme, if there's an uncorrupted backup in the servers you might get lucky, otherwise it's back to EA HELP.
Having done something to your account they will now assume that it's been fixed so they will probably close your case unless you tell them otherwise.
Did you try EA's email registration scheme or haven't you signed up for it?
Oh dear, you'll have to contact them again and tell them.
@LandLordSnr wrote:Thanks MAGICDAVESHROOM and eieio_31310,
I logged it as an issue with EA and got this response:
"You've mentioned that you lost the game progress. This should not have happened. Please be assured, I will try to provide you the best assistance.I like to inform you that we're facing some technical difficulty with our game tools. Please contact us back after sometime. We will be happy to help you."
AND ... after getting this message I opened PvZ2 again, and now the ENTIRE GAME HAS BEEN RESET. So I have lost absolutely ALL of my progress!
So, it looks like the EA helpdesk person tried to restore my progress BUT reset my account instead!
I'm in Australia if that helps the the geographic location theory.
I figure all I can do now is wait for them to hopefully fix it.
No good!
@LandLordSnr FYI, I ask one of the player who also experienced this issue on sub reddit and it may be coincidence he is also from Australia and had noticed this about 16 hours ago.
@LandLordSnr Clearly a rabid Kangaroo has been nibbling at the server cables again.
🦘🐨🦘🐨🦘
...
@Saeed_blover wrote:You have to be patient and disturb the EA like I did😁😁
@Saeed_blover I think you really need to find a better translation app, I think I get your meaning because I aware you use an English translator but others may see this statement differently for it has contradictory meaning.
The correct translation should have been:
You have to be persistent and annoy the EA like I did (to get what you want)
