Forum Discussion

5 years ago

Please help son has spent £758

I have been trying to get through to someone anyone but no luck. My son who is 7 and autistic has managed to bypass my password and spend nearly 800 pound on my account. Anyone else had this proble...

MAGICDAVESHROOM

Legend

5 years ago

@gummyhex

I suggest you contact your credit card company, not the first time this sort of thing has happened but it might take a long time to get your money back.

gummyhex

5 years ago

@MAGICDAVESHROOM I have spoken to Google play and they say it's easports responsibility but as of yet no luck getting a phone number or live chat or email back

MAGICDAVESHROOM
Legend
5 years ago
@gummyhex
Good luck talking with EA sports as it's registered to a Swiss address, your best bet is through your credit card company.
- gummyhex
  5 years ago
  @MAGICDAVESHROOM thank you for your help x
  - EA_Barry
    Community Manager
    5 years ago
    @gummyhex
    
    Please make contact with an EA Game Advisor for assistance.
    
    Click the following link to get started: https://help.ea.com/en/contact-us/
    
    Please note the current changes to support: https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946
    
    For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
    
    Thanks.