Hi,
I have been using the game for a long time, and last year signed up with the EA account. I've recently upgraded my iPhone and restored the latest backup...and lost all of my progress as well as the profiles and purchases, The game was using icloud back and the EA account. Did everything by the book, yet lost all progress. Any ideas?
Thanks.
If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
PLEASE NOTE THAT THE PLAYER ID NUMBER MUST BE THE OLD ONE ASSOCIATED WITH YOUR MISSING ACCOUNT, THE ONE ISSUED WITH YOUR NEW ACCOUNT IS TOTALLY DIFFERENT AND USELESS TO YOU.
