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Anonymous's avatar
Anonymous
8 years ago
Solved

Purchase pending payment information

Puchase Pending I bought the dandelion and cannnot get the item.  It says purchase pending for the last 2 hours.  I have shut down and restarted.  What's with this?
  • EA_Darko's avatar
    EA_Darko
    8 years ago

    @GatorAlum94 

    In relation to your issues, please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Hey @MAGICDAVESHROOM as long as you have access to a phone that can go online then you can set up a call back with our support by following the steps you quoted.


Darko

MAGICDAVESHROOM's avatar
MAGICDAVESHROOM
Legend
7 years ago
@EA_Darko wrote:

Hey @MAGICDAVESHROOM as long as you have access to a phone that can go online then you can set up a call back with our support by following the steps you quoted.


Darko

As far as I'm aware the only way you can contact EA HELP on a smartphone is by email, i have put in around 30 complaints about various issues and they usually mark them as resolved without actually doing anything about my issues.

I also believe livechat is an option if you have an internet connected PC💻.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    If you follow the steps I posted above @MAGICDAVESHROOM then you should have no issue creating a call back on help.ea.com

    Darko

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